At Sendocs we strive to create quality offerings that you enjoy using for your business purpose. You have a number of choices and we appreciate you giving us your business. Thank You. We also provide free trial credits to give you an opportunity to test our product for your business requirements. We have created this policy that details what we will do should we fail to meet your expectations.
Monthly Subscriptions
If at anytime of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for the unused credits in your account and cancel your subscription.
Annual Subscriptions
Sendocs doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at anytime during your 45 days of using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for the unused credits in your account and cancel your subscription.
Auto-Renewal
Incase you have chosen auto-renewal for payments, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.
Refund Turnaround timeline
Upon receipt of a refund request, it will take us approximately 5-7 business days to process the refund and credit the amount back to your bank account. We aim to expedite this process while maintaining accuracy and reliability.
Exception to our Refund Policy
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Sendocs Services due to a violation of our Terms of Service.
For questions, please e-mail support@sendocs.io