Electric, Gas, Water and other Utilities face a monthly challenge - to bill and collect payments from millions of customers. It takes a lot of paper documents, emails, SMS messages, call centre follow-ups, missing bills, irate customers, delayed payments. An ongoing waste of money and paper!

At the same time, customers still reach out to your call centre or walk-in or email to register their complaints, look for a copy of the bill or last paid receipts, etc. All of which could be ideally avoided altogether through self-service or happen remotely. In spite of this monthly communication, there are no good platforms for brand engagement with the customers and Utility brands are considered…well unexciting!

And then you want to go green, be able to listen to the customers and inform them of new initiatives in ways that they can listen…

While email ID of many customers may be available, it is incomplete and often outdated. You should be able to connect with same functionality on both email and mobile numbers.

Sendocs at your service!

How does this work?

The answer lies in just one message that could be sent to your customer with a Sendocs unique link.