1 This Privacy Policy describes how Getintuch Technology Private Limited (“GTPL”, the “Company”, “we”, or “us”) collects, uses, stores, shares and protects your personal information in connection with your use of both the platform accessible through the www.sendocs.io domain name (the “Site”) and the services we may offer through the Site from time to time, consisting in document delivery over hyperlinks and other services (broadly referred to as the “Services”).
2.1 End Consumers
If you are an end consumer who received a communication or document from a person or company using Sendocs, please note that we are not the entity responsible for the processing of data, but a mere provider rendering services to the person or company that sent you the communication. We suggest you carefully read the terms and conditions and privacy policy of the company or person that sent you the communication, as those are the ones governing the processing of your personal data. If you have any doubts, please contact that person or company. To find out more, please contact the entity or person sending you the communication.
2.2 If you use our Services or Site
If you use our Services or Site, this Privacy Policy sets forth how we are processing your personal data, and how are we processing personal data on your behalf. You are not required to provide any personal information when using the Site, unless you choose to access features that require such information (as, by way of example, subscribing to any newsletter). The use of the Services, however, require that you sign up and create an account on the Site as described in more detail in the Terms of Service.
Personal information you provide us when using the Site and/or the Services is subject to this Privacy Policy, and you will be prompted to read and accept it.
3.1. Information we collect from Customers who visit our site
For customers who visit our site, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use the website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website.
For those users who provide requisite authorization during the account setup and login process, Sendocs collects personally identifying information from enquiry forms, contacts forms, and others, as applicable to provide better service to all users. This may include first name, last name, email address, company name, company website, company location and phone number.
3.2. Information we collect as Customers use our Service.
Sendocs may collect specific information about how customers use our product. This include situations such as how a customer uses a specific feature and when a customer uses the product. The information is collected as data logs, images, or a logical sequence of images/videos to reply an issue encountered by a user. Our system automatically collects information such as the internet protocol address, browser type, browser language, referring URL, features accessed, errors generated, time zone, geo-location data, operating system information, and other such information that is transmitted in the header of the user’s HTTP request. This information is stored in log files. Sendocs uses these log files to analyze trends, administer, and improve the application.
3.3. Information we collect on our Customers behalf from their customers?
In order to provide you with the Services, we may need to process on your behalf third parties’ personal data. This is the case, for instance, when a Consumer fills a feedback in the template (the forms we made available to you in the Services), in this case the data is collected, stored, and processed on your behalf. For clarification purposes, the subject-matter of the processing is the provision of said Services, and the type of personal data and categories of data subjects depends on the information uploaded into the Service.
We will only process any personal data we may have access to as a result of the provision of the Services in accordance with the instructions included in the Terms of Service and any other that you may provide us from time to time in writing.
Sendocs uses the information for the following general purposes: service provisioning, billing, identification and authorization, service improvement, and research. When a customer contacts Sendocs, we may keep a record of customer communication to help solve any issues the customer might be facing.
If you contact us by email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Service Providers. We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, payment processing, and legal services.
Complying with our obligations: we may process your personal data to comply with our legal or regulatory requirements, where this is required by law.
We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection, please note that you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to other countries and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.
We work hard to protect Sendocs and our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:
1. We use SSL and SSE (Server Side Encryption) to ensure security of our services and data transfer
2. We review our information collection, storage and processing practices to guard against unauthorized access to systems.
3. We restrict access to personal information to Sendocs employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We adhere to the principles of purpose limitation and data minimisation. Therefore, we only store your personal data for as long as it is necessary to achieve the client purposes or for as long as the storage period set by the client. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding data will be blocked or deleted.
To contact us for any concerns, please email us at contact@sendocs.io. Our legal basis for the disclosure, correction, deletion, limitation of processing and data transmission is the respective request of the data subject.
We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as when introducing new services. Your new visit will be subject to the new privacy policy.